remark.uk

Correction:

Tuesday 22nd November 2022

Hi,

We can help with it, our 1-1 does include feedback on your topic conversation. The teacher will watch the clip before your 1-1 starts.

30 minutes 1-1 £15 

60 minutes 1-1 £30

If you are interested to book, please email [email protected] 

Best regards,
Remark! Training

Hi,

We have a new Level 2 online course that just started yesterday, and it is more of a recap of Level 1. We will begin delivering Level 2 next Wednesday as it runs every Wednesday evening from 6pm - 9pm via ZOOM. 

We do have two spaces left. Please let us know if you would like more info by emailing [email protected] or calling us on 0207 269 2620.

Remark! Training

Job Title: Front of House Operations

Accountable to: General Secretary

Hours: Monday – Friday 40 hours a week

(10.30am – 6.30pm)

Salary: In excess of London Living Wage

Overall Purpose of the Job

To provide a smooth running and welcoming reception service, with a positive first experience for all visitors to 18 Leather Lane.

This requires a calm, friendly and helpful customer-facing attitude in a busy office, liaising with Remark! staff who work for the company and the charity, as well as numerous visitors and external clients.

Key Responsibilities

Reporting to the General Secretary, you will undertake a key role to:

Reception desk

- Provide a friendly and professional welcome to all visitors and clients coming into reception, including the offer of tea/coffee or water whilst they await their appointments

- Notify colleagues of visitor or client arrivals, if no immediate response, contact the team or manager

- Answer telephone calls and deal with face-to-face enquiries in a warm, friendly and professional manner, direct calls to appropriate colleagues

- Take and deliver accurate messages, with names, call back numbers/email address legibly written or emailed promptly to appropriate colleagues to follow up

- Record arrival and departure of all visitors for fire safety purposes, and note incomings/departures of staff

- Liaise with couriers who deliver goods to the premises

- Correctly distribute posts and deliveries to the relevant parties and colleagues, and notify them

- Ensure all outgoing office post is safely posted by the end of each working day

- Help maintain the booking diary for office facilities, including our meeting rooms which provide part of the training/meeting room diaries

- Maintain a tidy reception area that projects a professional image

- Report any maintenance issues immediately to the Operations
Manager, including furniture, fittings, and equipment

- In the event of a fire and/or any other emergency requiring all staff to evacuate the building, ensure that the visitors' book and any staff movement sheets are safely removed

- Ensure the stationery cupboard is stocked with essential stationery supplies, and process new orders at appropriate intervals

- Undertake any other duties as reasonably requested by your line manager, including tasks deemed necessary to support the smooth, everyday running of the office

Fundraising

- Organising and helping with fundraising activities such as sponsored or promotional events and street collections.

- Develop and update a strategic plan to guide fundraising activities and revenue generation by researching prospective donors, planning donation campaigns and events and using online platforms to raise donations.

- Working towards a fundraising target of £10,000 per year.

- Raise awareness of the charity, its service, successes and plans within the local community and through both social media and the local press. Deliver presentations and attend events related to fundraising.

Generic

- Internal events of staff celebrations, Awards including Internal communication updates on Staff Portal.

- Organise birthday cards and celebrations for our employees.

- Lead Sign Club on Tuesdays from 5-7pm.

- Report an issue (ERS). Monitor the system and train staff where appropriate.

- Assist the Operations Manager to ensure the building is Health &

Safety compliant (e.g. Covid secure) understand Risk Assessments and follow protocols.

- Create and post content on Remark! Social Media platforms whilst working closely with the Services Manager.

Person specification

Skills and knowledge required:

• Excellent communication skills, both in person and in writing
• Excellent problem solver
• Friendly, smart and professional customer-facing attitude and behaviour
• Ability to prioritise and organise, working in a busy environment
• Good knowledge or experience of office procedures and policies
• Good IT skills, especially relating to Microsoft Office, email and calendar online systems aswell as the manual handling of IT equipment
• A proactive attitude
• A team player, able to work effectively and collaboratively with other Remark! colleagues
• Diplomacy and sensitivity, when faced with challenging or awkward situations
• Knowledge of relevant Health and Safety legislation or policies
• Flexibility to work weekends and evenings, when required, which will be linked to our TOIL policy
• Awareness of diversity/equality issues
• The ability to positively represent Remark!, our ethos and core values
• Minimum BSL Level 3 or native BSL user

If you are interested in applying for this position, please send

your CV with a covering email explaining why you are applying for the role to;

Annie O’Shea - General Secretary

Application Deadline: 8th July 2022

https://www.remark.uk.com/work-for-us/frontofhouse

Job Advertisement

Job Title: Living CSW & Administrator

Location: London wide

Accountable to: Remark! Living Registered Manager

Hours: Full Time Monday – Friday (40 hours a week) Some weekend work will be required.

Salary: £24,000 – £27,080 (based on experience)

Applying: Remark! is an Equal Opportunities Employer (EOE) If you are interested in joining us, please send a CV and covering letter describing how your experience matches the role to Jonny Nelson:

Contact: [email protected]

Deadline: Friday 15th July 2022

Interviews: Week commencing 18th July 2022

About Remark! Living Remark! Living works with service users who are elderly, disabled, or have additional needs and simply need our support to remain independent at home, and out in the community. We provide experienced Deaf BSL Support Workers who engage with a wide array of clients, of all ages and disabilities. We also provide a range of domiciliary and personal care services tailored to meet our clients' needs and are fully registered with the Care Quality Commission for both under and over 18. In addition, our popular mentoring service works with young deaf people that need extra support in a difficult transition period. We help by providing positive deaf role models who guide these youngsters and support them in making positive life choices. Many deaf teenagers lack confidence and have a low self-esteem. We also work with them to build their confidence and develop healthier relationships with their families through our Family Support Service.

Principle accountabilities:

• Provide a timely and accurate communication support role to the Care Coordinator and other Deaf staff at Remark!

• Interpret for Deaf colleagues in the office

• Interpret for Deaf colleagues out at meetings

• Interpreting telephone calls

• Provide written English support to Deaf colleagues

• Provide voiceovers during appropriate meetings

• Taking notes at meetings when required

• Ensure effective administration of services within your remit

• Be a member of front-line staff, greeting clients and answering the phones

• Deal with general enquiries or re-direct enquiries as necessary, ensuring that phones are answered within 3 rings and all email enquiries are acknowledged or resolved within 24 days / hours

• Responding to clients’ needs in order to minimise complaint(s) or settle these promptly

• Contribute to the effective running of Remark! Living

• Plan ahead and shape Remark! Living's offer to attract, recruit and retain clients, and grow our client base

• Produce written documents to a high standard

• Maintain professional standards of practice and abide by Remark’s internal policies and procedures as well as external practices laid out by CQC

• Liaise with clients, social workers and other organisations related to the delivery of our work

• Use management information and research to feed into plans and promotional activity

• Support colleagues in other teams to deliver their projects e.g. translating, transcription, interpreting and support with language, and any other duties appropriate to the grade and nature of the post

• Undertake any other duties as reasonably requested by the Care Coordinator

Person specification:

Essential

• Be highly efficient and able to problem solve

• Level 3 Certificate in BSL or working towards

• Be numerically literate and have an excellent grasp of written English

• Possess excellent verbal and signed communication skills

• Possess excellent administration and computer skills

• Have experience in working with Deaf people and in-depth knowledge of Deaf issues

• Have experience in working in an office environment

• Have the ability to work on own initiative as a member of a team

• Have excellent telephone manner

• Have excellent listening skills – efficiently manage information relevant to various clients and their needs

• Have excellent interpersonal skills – build a rapport with clients and professionals from a wide range of different backgrounds

• Possesses a “can-do” attitude and able to grasp a wide variety of tasks independently

Desirable

• Experience in providing Communication Support

• Level 6 in BSL

• Knowledge and skills of the care sector

• Experience in working with vulnerable adults

www.remark.uk.com/work-for-us/living-communication-support-worker-administrator

Few Spaces left on our next courses:

Please see the list below for our next available workshops that are suitable for both TSLI, TSLT, RSLI and RSLT. At these workshops you will acquire CPD points in order to meet the NRCPD’s regulations - To take 24 hours of CPD activity per year; let us help you achieve this with ease.

Upcoming workshops at Remark!:

Consecutive Interpreting with role play with Russell Aldersson

Saturday 21^st May 2022 – 10am – 2pm at Remark! Training Centre, London

£90 per student, 4 CPD points.

Developing International Signing - Part 1 with Gavin Lilley.

Friday 10^th and Saturday 11^th June – 10am – 4pm at Remark! Training Centre, London

£195 per student, 12 CPD points.

Developing International Signing - Part 2 with Gavin Lilley.

Friday 22^nd and Saturday 23^rd June – 10am – 4pm at Remark! Training Centre, London

£195 per student, 12 CPD points.

Interpreting in Medical Settings with Steph Cobb.

Saturday 1st October 2022 - 10 am - 4 pm - Remark! Training Centre, London

£105 per student, 6 CPD Points

Interpreting in a Sexual Health Setting with Chance Walton-Ashmore and Andrew Travers.

Saturday 12th November 2022 - Time: TBC - Remark! Training Centre, London

£135 per student, 6 CPD Points

For any more information about the above workshops or to book your place, please visit our website. Our training team can be reached via [email protected] / 0207 269 2621.

SPACS LEFT on Saturday 9th April, taster class, 11am - 1pm.

Every month, at our Training centre in London, we offer free BSL classes for beginners of the language.

The concept behind these popular sessions is to 'try before you buy'. We know paying for a course is a big commitment, so why not come along to a free class and see if BSL is for you or not.

The session will also includes information on upcoming BSL Level 1 courses, should you want to start your journey into learning BSL straightaway. You'll also get £50 off, if you sign up on the night!

What are you waiting for? Join us at one of our upcoming intro sessions.

Contact [email protected] or call 0207 269 2621 to book your place.

We are looking to recruit a new team member to support our team in producing our accessible content working on a range of exciting projects. Our clients include The British Museum, Department of Health, Macmillan Cancer Support and London Transport Museum to name a few.

If you are interested in this position, please email your covering letter including salary expectations and CV to: Jonny Nelson: [email protected]

Deadline: Friday 25th March 2022

Interviews: w/c Monday 28th March 2022

About Remark! Access

Remark! Access specialises in making content accessible for Deaf, hard of hearing and visually impaired audiences across all platforms. We do this via the realms of British Sign Language (BSL) Translation, Subtitling, Audio Description, Audio Reading and Audio Transcription.

Our Studio is based in Central London at our Leather Lane offices. Our studio has a full green screen back-drop, lighting set-up and full HD camera equipment.

We are looking to recruit a new team member to support our team in producing our accessible content working on a range of exciting projects.

Our clients include The British Museum, Department of Health, Macmillan Cancer Support and London Transport Museum to name a few. 2 .

Key responsibilities:

• Support the Access Team to produce engaging accessible content for our clients

• Build and maintain effective client relationships ensuring clear communication throughout the project process

• Video editing

• Chroma key assets captured in the studio

• Take ownership of projects, working to deadlines maintaining a high level of attention to detail

• Attend and participate in relevant meetings

• Keep up to date with new developments/issues within the field of communication support for Deaf and Hard of Hearing people.

• Assist in the marketing and promotion of the Remark! Access Service with a view to secure new projects

• Undertake any other duties as may be required within the scope of the post and participate, as necessary, in corporate initiatives and projects. Person specification Essential

• Basic knowledge of the full Adobe Package including Premier Pro and Photoshop

• Video editing experience

• A minimum of BSL Level 3

• Motivated to create exciting and accessible audio/video content

• Be able to demonstrate exceptional level of attention to detail

• Excellent communicator

• Able to multitask and work to tight deadlines

Desirable

• Excellent command of written English

• Experience of project management

• BSL Level 6

Remark! is an Equal Opportunities Employer (EOE).

Start Date: Tuesday 5th April 2022
Duration: 15 weeks
Finish Date: Tuesday 21th July 2022
Time: 12-4pm
Teacher: Alison Wherry-Alimo

https://remark.uk.com/bsl-level-1/

We have two exciting job openings at Remark! for the role of Communication Support Worker / Administrator for our training department as well our charity arm - Remark! Community.

To find out more about the role, please visit our careers page.

http://remark.uk.com/workwithus/