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Front of House Operations and Fundraising Assistant


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Job Title: Front of House Operations

Accountable to: General Secretary

Hours: Monday – Friday 40 hours a week

(10.30am – 6.30pm)

Salary: In excess of London Living Wage

Overall Purpose of the Job

To provide a smooth running and welcoming reception service, with a positive first experience for all visitors to 18 Leather Lane.

This requires a calm, friendly and helpful customer-facing attitude in a busy office, liaising with Remark! staff who work for the company and the charity, as well as numerous visitors and external clients.

Key Responsibilities

Reporting to the General Secretary, you will undertake a key role to:

Reception desk

- Provide a friendly and professional welcome to all visitors and clients coming into reception, including the offer of tea/coffee or water whilst they await their appointments

- Notify colleagues of visitor or client arrivals, if no immediate response, contact the team or manager

- Answer telephone calls and deal with face-to-face enquiries in a warm, friendly and professional manner, direct calls to appropriate colleagues

- Take and deliver accurate messages, with names, call back numbers/email address legibly written or emailed promptly to appropriate colleagues to follow up

- Record arrival and departure of all visitors for fire safety purposes, and note incomings/departures of staff

- Liaise with couriers who deliver goods to the premises

- Correctly distribute posts and deliveries to the relevant parties and colleagues, and notify them

- Ensure all outgoing office post is safely posted by the end of each working day

- Help maintain the booking diary for office facilities, including our meeting rooms which provide part of the training/meeting room diaries

- Maintain a tidy reception area that projects a professional image

- Report any maintenance issues immediately to the Operations
Manager, including furniture, fittings, and equipment

- In the event of a fire and/or any other emergency requiring all staff to evacuate the building, ensure that the visitors' book and any staff movement sheets are safely removed

- Ensure the stationery cupboard is stocked with essential stationery supplies, and process new orders at appropriate intervals

- Undertake any other duties as reasonably requested by your line manager, including tasks deemed necessary to support the smooth, everyday running of the office


- Organising and helping with fundraising activities such as sponsored or promotional events and street collections.

- Develop and update a strategic plan to guide fundraising activities and revenue generation by researching prospective donors, planning donation campaigns and events and using online platforms to raise donations.

- Working towards a fundraising target of £10,000 per year.

- Raise awareness of the charity, its service, successes and plans within the local community and through both social media and the local press. Deliver presentations and attend events related to fundraising.


- Internal events of staff celebrations, Awards including Internal communication updates on Staff Portal.

- Organise birthday cards and celebrations for our employees.

- Lead Sign Club on Tuesdays from 5-7pm.

- Report an issue (ERS). Monitor the system and train staff where appropriate.

- Assist the Operations Manager to ensure the building is Health &

Safety compliant (e.g. Covid secure) understand Risk Assessments and follow protocols.

- Create and post content on Remark! Social Media platforms whilst working closely with the Services Manager.

Person specification

Skills and knowledge required:

  • Excellent communication skills, both in person and in writing
  • Excellent problem solver
  • Friendly, smart and professional customer-facing attitude and behaviour
  • Ability to prioritise and organise, working in a busy environment
  • Good knowledge or experience of office procedures and policies
  • Good IT skills, especially relating to Microsoft Office, email and calendar online systems aswell as the manual handling of IT equipment
  • A proactive attitude
  • A team player, able to work effectively and collaboratively with other Remark! colleagues
  • Diplomacy and sensitivity, when faced with challenging or awkward situations
  • Knowledge of relevant Health and Safety legislation or policies
  • Flexibility to work weekends and evenings, when required, which will be linked to our TOIL policy
  • Awareness of diversity/equality issues
  • The ability to positively represent Remark!, our ethos and core values
  • Minimum BSL Level 3 or native BSL user

If you are interested in applying for this position, please send

your CV with a covering email explaining why you are applying for the role to;

Annie O’Shea - General Secretary

Application Deadline: 8th July 2022


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