Interpreting Booking Coordinator

[remark.uk]

Job Title: Interpreting Booking Coordinator

Location: Central London

Salary: £26,900-£30,250 per annum

Accountable to: Head of Remark! Interpreting

Hours: Monday – Friday, 40 hours a week (between the hours of 10am – 6pm)

 

Applying:

Remark! is an Equal Opportunities Employer (EOE).

If you are interested in joining us, please send a CV and covering letter describing how your experience matches the role to:

 

Jessica Wilde - [email protected]

Deadline: Friday 26th July

Interviews: Week Commencing - Monday 15th July

 

About Remark! Interpreting

Remark! Interpreting is a British Sign Language (BSL) interpreting agency with a difference. We are Deaf-run, Deaf-led and we give back to the Deaf community. We have an expanding team of both in-house and freelance interpreters. We believe happy interpreters leads to increased customer satisfaction. 

 

We are looking to recruit an Interpreting Booking Coordinator to support the growing demands of the interpreting department and our excellent pool of interpreters.

 

Principal Accountabilities:

•        Support the team to administrate all booking requests and enquiries

•        Gather information for any interpreting requests

•        Support the co-ordination of freelance interpreters and clients’ interpreting requests

•        Liaising with customers and interpreters - forwarding and confirming all details

•        Creation and maintenance of spreadsheets/lists containing all assignments

•        Ensuring that all information is kept up to date

•        Creation and distribution of confirmation forms

•        Ensuring completion of relevant timesheets as well as adequate filing and distribution

•        Updating of shared calendars

•        Effective communication with team members

•        Ensuring tasks are completed in a timely manner

•        Supporting the team of In-House BSL Interpreters with general admin tasks

 

Person specification:

Essential

•        Possess good administration skills

•        Be professional and calm under pressure

•        Knowledge and experience of the Deaf community

•        Ability to efficiently gather all information relevant to the various needs of assignments and understand the requirements of both customers and interpreters

•        Excellent communication skills

•        Excellent teamwork and organisation skills

•        Good knowledge of Microsoft Office including Word, Excel and Outlook

•        Ability to cope with workload, order and prioritise assignments

•        Ability to produce accurate work to tight deadlines under pressure

•        Capability of using own initiative, working both alone and within a team

•        A genuine commitment to providing excellent customer service

 

Desirable

•        BSL Level 2

 

Why work for Remark!?

•        Private Vitality Health Insurance - we have fantastic cover that includes Dental, Eye, Ear, Physio, Online GPs, mental health services, health check-ups and much more; we have a multi-tier policy so the longer you work for us the more comprehensive your cover. 

•        Free BSL training and workshops (T&C's apply)

•        Two days out per year for our Summer and Christmas events as well as many social activities throughout the year

•        Cycle to work scheme

•        Travel loans

•        Company pension with a reward scheme – Smart Pension

•        A gift voucher and cake on your birthday!