remark.uk

FEW SPACES LEFT on our next Level 2 evening course starting on 22nd June with John Archbold. Get in touch now to continue your BSL journey! www.remark.uk.com/bsl-level-2/ Flexible Payment plan available.

Have you always wanted to learn British Sign Language? Our next new Signature accredited BSL Level 1 Evening course starts in June; it is the perfect time to join if you have always wanted to learn BSL! Every Monday, 6pm - 9pm - Central London for 20 weeks. Contact us to book your place or for any enquiries. www.remark.uk.com/bsl-level-1/

We are thrilled to announce we are bringing Face to Face BSL Level 1 course to Bedford, working In partnership with Access Bedford Please note: Payment plans and discounts for parents of Deaf children are also available. If you have any questions, get in touch. https://www.remark.uk.com/bsl-courses/bedford-level-1

Our BSL Level 3 daytime course starts in May with Bob Rose, and it is the perfect time to join if you want to get that next step in your BSL journey. Contact us to book your place or for any questions. www.remark.uk.com/bsl-level-3/ #BSL #BSLLevel3 Signature Deaf #BritishSignLanguage

FEW SPACES LEFT on our next Level 2 evening course starting on 15th May with John Archbold. Get in touch now to continue your BSL journey! www.remark.uk.com/bsl-level-2/

FEW SPACES LEFT on our next British Sign Language Level 1 course starting on 22nd March. Signature Level 1 Award in British Sign Language is designed to enable learners to communicate with Deaf people in British Sign Language (BSL). A range of topics is studied that involve simple, everyday language use. This Level 1 course provides an introduction to BSL and is suitable for all learners. Get in touch to book your place: https://remark.uk.com/bsl-level-1/

This course will enable you to communicate in British Sign Language at Level 3 of the National Occupational Standards for Languages. It is suitable for people who use BSL to communicate with friends and family, work colleagues, or people who wish to work with Deaf people on a regular basis. Wednesday evenings, 6pm - 9pm The course starts on 15th March 2023 in Central London. Grab your places now to avoid disappointment. Individuals: £1,139 (includes Signature fees and VAT) *Payment plan available* For more info on the course, visit our website: www.remark.uk.com/bsl-level-3/

Making BSL Visual with Gavin Lilley Friday, 23 June 2023 10:00 am 4:00 pm Suitable for those who have passed Level 3 and higher. Attending this workshop will award 6 CPD points. Summary This one-day workshop will encourage participants to break away from the English structure and, instead, consider how to fully convey phrases and sentences with a stronger visual element. This workshop is appropriate for those who work with individuals or groups who may not have strong skills in the English language. Tips on how to reduce ‘English thinking’ will be given throughout the workshop, alongside a number of tasks that will be challenging and thought-provoking. We will mainly look at the use of Aspect, Manner and Mood and how to utilise these elements of BSL grammar to maximum potential. The artistic world of metaphors, personification and visual vernacular will be discussed and analysed in order to give participants a wider range of tools to supplement their visual use of BSL Learning Objectives • Be able to understand what makes BSL visual. • Understand and apply Aspects, Manner and Mood effectively. • Gain insight and strategies on how to avoid English influence in BSL. • Utilise visual vernacular, personification and metaphors in BSL. Entry Requirements Level 3 minimum Location Remark! 18 Leather Lane, London EC1N 7SU Cost £90 www.remark.uk.com/bsl-courses/making-bsl-visual

Join us for an open evening to get an insight into working for Remark! as a Communication Support Worker (CSW) in an office setting. You will meet the Remark! team, practice CSW skills such as telephone interpreting and can take part in a Q & A session where you can find out about available opportunities. Date: Thursday 19th January 2023 Time: 6pm – 8.30pm Address: Remark! 18 Leather Lane, London, EC1N 7SU. If you are interested please book by emailing [email protected] For any more information: www.remark.uk.com/latestnews/csw-open-evening

Join us for an open evening to get an insight into working for Remark! as a Communication Support Worker (CSW) in an office setting. You will meet the Remark! team, practice CSW skills such as telephone interpreting and can take part in a Q & A session where you can find out about available opportunities. Date: Thursday 19th January 2023 Time: 6pm – 8.30pm Address: Remark! 18 Leather Lane, London, EC1N 7SU. If you are interested please book by emailing [email protected] For any more information: www.remark.uk.com/latestnews/csw-open-evening

Introducing our brand-new Foundation British Sign Language courses. Are you interested in learning BSL, but can't commit to long courses? Do you find that full courses are just a little bit out of your price range? Luckily with our Foundation courses you now have even more accessibility to learning BSL! Our Foundation courses are only 15 weeks long during term times and are free from the pressures of exam testing - whilst still giving you option to add on exams at the end of your course, (if you want to). We currently offer foundation courses in Level 1 and 2 - which plans to expand even further. Learn Basic Language Skills to Communicate With Deaf People • Want to learn new language skills as part of a programme of study? • Want to progress to more advanced study and/or employment using BSL in the future? • Studying for personal development? • Are a parent, family, friend or a colleague of Deaf people? • Can't commit to long courses? • No pressures of exam testing! Then this is the course for you! Our new courses are perfect for students, language enthusiast, retired people, and those who want to learn BSL in their spare time. If this appeals to you, get in touch - we would be delighted to assist you on your BSL journey. Costing only £359 this is our most affordable course and still prepares you for interaction with the Deaf community. Instalment plans are available with a £40 deposit. Upon completion you will be issued with a Remark! Certificate and become eligible for a FREE level 2 Entry Assessment. Email us: [email protected] Call us: 0207 269 2621

Join us for an open evening to get an insight into working for Remark! as a Communication Support Worker (CSW) in an office setting. You will meet the Remark! team, practice CSW skills such as telephone interpreting and can take part in a Q & A session where you can find out about available opportunities. Date: Wednesday 18th January 2023 Time: 6pm – 8.30pm Address: Remark! 18 Leather Lane, London, EC1N 7SU. If you are interested please book by emailing [email protected] For any more information: www.remark.uk.com/latestnews/csw-open-evening

The New Year will be here before we know it! Let's make 2023 all about learning British Sign Language! Our BSL Level 1 Course starts in January with John Archbold, and it is the perfect time to join if you have always wanted to learn BSL! Contact us to book your place or for any enquiries. www.remark.uk.com/bsl-level-1/

Correction: Tuesday 22nd November 2022

FEW SPACES LEFT on our next Level 6 evening course starting on 16th November with Bob Rose. Get in touch now to continue your BSL journey! www.remark.uk.com/bsl-level-6/ Contact the training team at: [email protected] / 0207 269 2621

Hi, We can help with it, our 1-1 does include feedback on your topic conversation. The teacher will watch the clip before your 1-1 starts. 30 minutes 1-1 £15 60 minutes 1-1 £30 If you are interested to book, please email [email protected] Best regards, Remark! Training

Hi, We have a new Level 2 online course that just started yesterday, and it is more of a recap of Level 1. We will begin delivering Level 2 next Wednesday as it runs every Wednesday evening from 6pm - 9pm via ZOOM. We do have two spaces left. Please let us know if you would like more info by emailing [email protected] or calling us on 0207 269 2620. Remark! Training

FEW SPACES LEFT on our next Level 2 evening online course starting on 16th November with Ethel Neal via ZOOM! Get in touch now to continue your BSL journey! www.remark.uk.com/bsl-level-2/ Contact the training team at: [email protected] / 0207 269 2621 #BritishSignLanguage #BSL #OnlineBSLclass

TWO SPACES left on our next accredited Level 3 daytime course starting on Tuesday, 27th September 2022, in Central London with Bob Rose! Grab your places now to avoid disappointment. For more info on the course, visit our website: www.remark.uk.com/bsl-level-3/

The new academic year is nearly upon us! We have created many new courses running from September onwards for all Levels including the Interpreting course. Our next Level 1 daytime course starts on Monday 5th September 2022, running for 20 weeks in Central London. This Level 1 course provides an introduction to BSL and is suitable for all learners. To view more courses, visit our website: www.remark.uk.com/learn-sign-language Contact the training team on: [email protected] / 0207 269 2621

Job Title: Front of House Operations Accountable to: General Secretary Hours: Monday – Friday 40 hours a week (10.30am – 6.30pm) Salary: In excess of London Living Wage Overall Purpose of the Job To provide a smooth running and welcoming reception service, with a positive first experience for all visitors to 18 Leather Lane. This requires a calm, friendly and helpful customer-facing attitude in a busy office, liaising with Remark! staff who work for the company and the charity, as well as numerous visitors and external clients. Key Responsibilities Reporting to the General Secretary, you will undertake a key role to: Reception desk - Provide a friendly and professional welcome to all visitors and clients coming into reception, including the offer of tea/coffee or water whilst they await their appointments - Notify colleagues of visitor or client arrivals, if no immediate response, contact the team or manager - Answer telephone calls and deal with face-to-face enquiries in a warm, friendly and professional manner, direct calls to appropriate colleagues - Take and deliver accurate messages, with names, call back numbers/email address legibly written or emailed promptly to appropriate colleagues to follow up - Record arrival and departure of all visitors for fire safety purposes, and note incomings/departures of staff - Liaise with couriers who deliver goods to the premises - Correctly distribute posts and deliveries to the relevant parties and colleagues, and notify them - Ensure all outgoing office post is safely posted by the end of each working day - Help maintain the booking diary for office facilities, including our meeting rooms which provide part of the training/meeting room diaries - Maintain a tidy reception area that projects a professional image - Report any maintenance issues immediately to the Operations Manager, including furniture, fittings, and equipment - In the event of a fire and/or any other emergency requiring all staff to evacuate the building, ensure that the visitors' book and any staff movement sheets are safely removed - Ensure the stationery cupboard is stocked with essential stationery supplies, and process new orders at appropriate intervals - Undertake any other duties as reasonably requested by your line manager, including tasks deemed necessary to support the smooth, everyday running of the office Fundraising - Organising and helping with fundraising activities such as sponsored or promotional events and street collections. - Develop and update a strategic plan to guide fundraising activities and revenue generation by researching prospective donors, planning donation campaigns and events and using online platforms to raise donations. - Working towards a fundraising target of £10,000 per year. - Raise awareness of the charity, its service, successes and plans within the local community and through both social media and the local press. Deliver presentations and attend events related to fundraising. Generic - Internal events of staff celebrations, Awards including Internal communication updates on Staff Portal. - Organise birthday cards and celebrations for our employees. - Lead Sign Club on Tuesdays from 5-7pm. - Report an issue (ERS). Monitor the system and train staff where appropriate. - Assist the Operations Manager to ensure the building is Health & Safety compliant (e.g. Covid secure) understand Risk Assessments and follow protocols. - Create and post content on Remark! Social Media platforms whilst working closely with the Services Manager. Person specification Skills and knowledge required: Excellent communication skills, both in person and in writing Excellent problem solver Friendly, smart and professional customer-facing attitude and behaviour Ability to prioritise and organise, working in a busy environment Good knowledge or experience of office procedures and policies Good IT skills, especially relating to Microsoft Office, email and calendar online systems aswell as the manual handling of IT equipment A proactive attitude A team player, able to work effectively and collaboratively with other Remark! colleagues Diplomacy and sensitivity, when faced with challenging or awkward situations Knowledge of relevant Health and Safety legislation or policies Flexibility to work weekends and evenings, when required, which will be linked to our TOIL policy Awareness of diversity/equality issues The ability to positively represent Remark!, our ethos and core values Minimum BSL Level 3 or native BSL user If you are interested in applying for this position, please send your CV with a covering email explaining why you are applying for the role to; Annie O’Shea - General Secretary Application Deadline: 8th July 2022 https://www.remark.uk.com/work-for-us/frontofhouse

Job Advertisement Job Title: Living CSW & Administrator Location: London wide Accountable to: Remark! Living Registered Manager Hours: Full Time Monday – Friday (40 hours a week) Some weekend work will be required. Salary: £24,000 – £27,080 (based on experience) Applying: Remark! is an Equal Opportunities Employer (EOE) If you are interested in joining us, please send a CV and covering letter describing how your experience matches the role to Jonny Nelson: Contact: [email protected] Deadline: Friday 15th July 2022 Interviews: Week commencing 18th July 2022 About Remark! Living Remark! Living works with service users who are elderly, disabled, or have additional needs and simply need our support to remain independent at home, and out in the community. We provide experienced Deaf BSL Support Workers who engage with a wide array of clients, of all ages and disabilities. We also provide a range of domiciliary and personal care services tailored to meet our clients' needs and are fully registered with the Care Quality Commission for both under and over 18. In addition, our popular mentoring service works with young deaf people that need extra support in a difficult transition period. We help by providing positive deaf role models who guide these youngsters and support them in making positive life choices. Many deaf teenagers lack confidence and have a low self-esteem. We also work with them to build their confidence and develop healthier relationships with their families through our Family Support Service. Principle accountabilities: • Provide a timely and accurate communication support role to the Care Coordinator and other Deaf staff at Remark! • Interpret for Deaf colleagues in the office • Interpret for Deaf colleagues out at meetings • Interpreting telephone calls • Provide written English support to Deaf colleagues • Provide voiceovers during appropriate meetings • Taking notes at meetings when required • Ensure effective administration of services within your remit • Be a member of front-line staff, greeting clients and answering the phones • Deal with general enquiries or re-direct enquiries as necessary, ensuring that phones are answered within 3 rings and all email enquiries are acknowledged or resolved within 24 days / hours • Responding to clients’ needs in order to minimise complaint(s) or settle these promptly • Contribute to the effective running of Remark! Living • Plan ahead and shape Remark! Living's offer to attract, recruit and retain clients, and grow our client base • Produce written documents to a high standard • Maintain professional standards of practice and abide by Remark’s internal policies and procedures as well as external practices laid out by CQC • Liaise with clients, social workers and other organisations related to the delivery of our work • Use management information and research to feed into plans and promotional activity • Support colleagues in other teams to deliver their projects e.g. translating, transcription, interpreting and support with language, and any other duties appropriate to the grade and nature of the post • Undertake any other duties as reasonably requested by the Care Coordinator Person specification: Essential • Be highly efficient and able to problem solve • Level 3 Certificate in BSL or working towards • Be numerically literate and have an excellent grasp of written English • Possess excellent verbal and signed communication skills • Possess excellent administration and computer skills • Have experience in working with Deaf people and in-depth knowledge of Deaf issues • Have experience in working in an office environment • Have the ability to work on own initiative as a member of a team • Have excellent telephone manner • Have excellent listening skills – efficiently manage information relevant to various clients and their needs • Have excellent interpersonal skills – build a rapport with clients and professionals from a wide range of different backgrounds • Possesses a “can-do” attitude and able to grasp a wide variety of tasks independently Desirable • Experience in providing Communication Support • Level 6 in BSL • Knowledge and skills of the care sector • Experience in working with vulnerable adults www.remark.uk.com/work-for-us/living-communication-support-worker-administrator

Our popular 'Summer Intensive' is back. Our intensive courses are run three days per week for four weeks. They are starting on Monday 1st August and finishing on Wednesday 24th August. Contact us to enquire or book your places. Please express your preference if you would like it to be remote learning via ZOOM or a Face to Face at our Training Centre in London. www.remark.uk.com/bsl-level-1 #BritishSignLanguage #BSL #IntensiveCourse #SignLanguage #SummerClass

Some spaces left on our next Level 1 daytime course starting on Monday 4th July 2022, running for 20 weeks in Central London. This Level 1 course provides an introduction to BSL and is suitable for all learners. Get in touch now to start your BSL journey! www.remark.uk.com/bsl-level-1/ Contact the training team on: [email protected] / 0207 269 2621 #BSL #BritishSignLanguage #SignLanguage #LearnSignLanguage #DeafAwareness

Few Spaces left on our next courses: Our BSL Teachers will take your signing skills to the next level and have you communicating with more confidence and fluidity. Get in touch to book your place: www.remark.uk.com/bsl-level-2 www.remark.uk.com/bsl-level-3-1 https://www.remark.uk.com/bsl-level-6-1